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Scheduler

Job Title: Scheduler
Contract Type: Permanent
Location: Rushden, Northamptonshire
Industry:
Salary: 20000
Start Date: ASAP
Reference: SCH
Contact Name: Keirra Walsh
Contact Email: keirra.walsh@identifiglobal.com
Job Published: October 05, 2018 15:09

Job Description

Department: Service Delivery Team

Reports to: Service Delivery Manager

Hours per week: 40

 

Role Purpose: 

To perform a range of functions to ansure that the Schedule within an organisation rus smoothly. Responsible for the management of the technicians schedule and capacity. Working to ensure we are able to complete our customers repairs right first time. Converting our customers leads into completed repairs.

 

Key Responsibilities:

To Respond to both customer and technician queries at the earliest opportunity.

To manage our customer repairs Utilising our capacity and ensuring our technicians are kept productive.

To convert at the highest level to ensure our customers are served.

To manage our queues to ensure our customers and technicians are ketp up to date with the latest status updates of outstanding claims on our system.

To support our Damage advisors and Parts Team.

To share and create a best practice environment within the business.

 

Role Requirements:

Excellent telephone manner

Excellent attention to detail

The ability to work under pressure to deadlines

Be able to influence others

Ability to work as a team

Be confident

Be commercially aware

Be adaptable

 

Educational Requirements:

GCSE or Equivalent

 

Key Relationships:

External Customers

Operations

Parts Team

Damage Advisor Team

 

Benefits:

20 days holiday - rising to a maximum of 25 days subject to a qualifying period

Competitive Company Pension scheme

Cycle to work scheme (Tax efficient bicycle purchase scheme)

Registration to Perkbox (Discounts and Offers scheme)

Child care vouchers scheme

Competitive Incentive Scheme

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