Department: Service Delivery Team
Reports to: Service Delivery Manager
Hours per week: 40
To perform a range of functions to ansure that the Schedule within an organisation rus smoothly. Responsible for the management of the technicians schedule and capacity. Working to ensure we are able to complete our customers repairs right first time. Converting our customers leads into completed repairs.
To Respond to both customer and technician queries at the earliest opportunity.
To manage our customer repairs Utilising our capacity and ensuring our technicians are kept productive.
To convert at the highest level to ensure our customers are served.
To manage our queues to ensure our customers and technicians are ketp up to date with the latest status updates of outstanding claims on our system.
To support our Damage advisors and Parts Team.
To share and create a best practice environment within the business.
Excellent telephone manner
Excellent attention to detail
The ability to work under pressure to deadlines
Be able to influence others
Ability to work as a team
Be commercially aware
GCSE or Equivalent
Damage Advisor Team
20 days holiday - rising to a maximum of 25 days subject to a qualifying period
Competitive Company Pension scheme
Cycle to work scheme (Tax efficient bicycle purchase scheme)
Registration to Perkbox (Discounts and Offers scheme)
Child care vouchers scheme
Competitive Incentive Scheme